Shipping policy

Free shipping on every order

PawKind offers free standard shipping on all orders to addresses in the United States. No minimum purchase required.

Where we ship

We currently ship to addresses within the United States. At this time we are unable to ship to P.O. boxes or APO/FPO/DPO military addresses.

Processing and delivery times

After you place your order, it's prepared and handed to the carrier by our fulfillment partners. The estimated delivery window for your order is shown at checkout and in your order confirmation email. Delivery times are estimates and may be longer during holidays, peak seasons or due to carrier delays outside our control.

Order tracking

As soon as your order ships, we'll email you a confirmation with tracking information so you can follow your package. Tracking details can take up to 48 hours to update after shipment.

Multiple packages

Our products are shipped from different warehouses and fulfillment partners. If you order more than one item, your order may arrive in separate packages on different days. You won't be charged any extra shipping.

Shipping address

Please double-check your shipping address before completing your purchase. If you notice a mistake, email us right away at thepawkind@gmail.com — we'll do our best to update it before your order ships. We can't be responsible for orders delivered to an incorrect address provided at checkout.

Lost, late or damaged packages

If your tracking shows your order as delivered but you can't find it, please check around your property and with neighbors, and contact the carrier. If your package is significantly delayed, lost in transit, or arrives damaged, email us at thepawkind@gmail.com with your order number and we'll help resolve it.

Taxes

Any applicable sales tax is calculated and shown at checkout.