Refund policy

We want you and your pet to love every PawKind order. If something isn't right, we're here to help.

30-day returns

You have 30 days after your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or proof of purchase.

How to start a return

Email us at thepawkind@gmail.com with your order number and the reason for the return before sending anything back. Our team will reply with return instructions and the correct return address. Items sent back without first contacting us, or to an address other than the one we provide, can't be accepted.

Return shipping

If you're returning an item because you changed your mind, return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service, as we can't guarantee we'll receive your returned item.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the item and packaging. We'll make it right with a free replacement or a full refund — at no cost to you, including shipping.

Non-returnable items

For hygiene reasons, items that have been used by a pet (for example, chewed or soiled toys) can't be returned unless they arrived damaged or defective. Gift cards and items marked as final sale are also non-returnable.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need some additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at thepawkind@gmail.com.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can be returned under this policy instead.

Questions

Reach us any time at thepawkind@gmail.com. We're happy to help.